Support & Maintenance
Our expert licensed staff makes the difference – they get the project done right!
Nationwide AV retains a complete, full-time engineering staff, utilizing the latest technology in computer-aided design capabilities. Our engineers create a detailed model of the area you wish to equip. These drawings insure you are getting exactly what you want, where you want it. We keep all of our client’s documentation archived for future reference.
Reliable, flexible, easy to use applications require experienced professional developers. The programming team at Nationwide AV takes the time to deliver an interface that is clear, concise, and designed for ease of use by non-technical personnel. Our programming staff prides itself in the ability to satisfy a customer’s needs from concept to completion and are fully certified at the highest level set by AMX & Crestron.
Preventative Maintenance Visits
Cleaning your equipment on a regular basis is important to maintain reliability and minimize downtime. We do this for you on a regular basis and also inspect the equipment and system for overall operational integrity.
Priority Service Maintenance
To secure priority service and support for your equipment in times of failure. Our priority response time can be as little as four (4) working hours from the receipt of a request for service.
Priority Service Protection
Our Priority Service can protect you against unexpected expenses so that your organization has peace of mind knowing that your audio video investment is well looked after.
What our Priority Service covers
- Travel and labour time included
All telephone, traveling and labour time is included. - Spare parts included
All spare parts are included beyond manufacturer’s warranty, except consumables such as lamps. - Free pick-up and delivery
Our service provides free pick-up and delivery of equipment needing depot service. - Supply of no-charge loaner equipment
We will provide, whenever possible, a loaner unit while your equipment is being repaired. - Priority no-charge telephone support
Technical telephone support is available for the duration of your Priority service agreement.